The roles and responsibilities of employees working in a Patient-Centered Medical Home (PCMH). Staff members collaborate with patients, families, and healthcare teams to ensure timely access to care, continuity of care coordination, and support for patients and caregivers.

Key Responsibilities Include:

Patient Intake: Escorting patients, obtaining vital signs, and screening for self-referrals.
Documentation: Preparing for visits, entering clinical information in Electronic Health Records (EHR), and ensuring compliance with documentation guidelines.
Patient Care: Administering medications, preparing patients for exams, and maintaining patient flow.
Patient Communications: Handling patient calls, notifying them of results, and providing education and resources.
Lab and Imaging: Performing lab tests, managing specimens, and coordinating with external providers.
Care Coordination: Managing referrals, scheduling appointments, and ensuring follow-ups post-hospital visits.
Quality Improvement: Maintaining equipment, participating in team meetings, and contributing to quality assurance activities.

Performance Requirements:

Employees need a strong knowledge of medical practices, effective communication skills, the ability to handle emergencies, and proficiency in computer use.
They should maintain patient-centric decision-making and comply with healthcare regulations.
Overall, the PCMH model emphasizes a collaborative approach to healthcare, ensuring that employees are engaged in continuous improvement and quality care delivery.