Job Title – Certified Medical Assistant (CMA)

Reports To: Clinical Nurse Manager

Position Purpose / Summary
 

The Certified Medical Assistant (CMA) is normally the first clinical staff to provide preliminary medical services to patients of Primary Care Associates. This position utilizes strong communication skills to gather information and data from the patient that will provide the physician, nurse practitioner, or physician assistant with the information necessary to begin the treatment and care of the patient. The CMA also is the initial clinical contact for any patient seeking prescription refills outside the designated appointment or patients contacting the office with medical questions.
 

Responsibilities

Performs nursing procedures under the supervision of a licensed physician, nurse practitioner, or physician assistant

Updates and maintains patient flow sheets within the EMR to document quality measures, initiates orders for needed testing as defined by the practice

Escorts patients to exam rooms, interviews patients for visit information

Obtains patient vital statistics and records them into the EMR

Documents the patient’s chief complaint, family social history, personal history, medications, and any other pertinent data into the EMR

Performs EKG, PFT, injections, Holter Monitor set-ups, blood pressure checks, ear washes, and other duties as the legal scope of practice allows

Assists provider with in-office surgeries

Provides patient education and instructions as directed by the provider

Answers and documents patient telephone calls regarding prescription refill requests then informs the provider and notifies the pharmacy and patient after the determination is made by the provider

Answers and documents all patient calls in the EMR, conveys the information to the provider, and responds promptly to the patient per the direction of the provider

Triage and process messages from the patients, front office staff, other medical offices, and other care facilities

Maintains logs and required checks (i.e., vaccines, refrigerator temperatures, emergency medications, controlled medications, etc.)

Provides other duties as assigned by the nursing supervisor, administrator, physician, nurse practitioner, or physician assistant.

Knowledge & Education

Graduation from an accredited entity is preferred.

National / State certification as a Certified Medical Assistant (CMA) is required.

Consideration will be given for multiple years of experience and individuals grandfathered as a CMA.

Skills

Experience with EMR (specifically Greenway- PrimeSuite)

Strong command of medical terminology

Excellent verbal communication

Exceptional customer service and telephone etiquette

Ability to maintain an effective and organized work system and work station to optimize patient care and flow

Experience in Primary Care preferred

Excellent grammar, spelling, and punctuation

Physical Requirements

Lifting 10 lbs. or less regularly

Lifting 50 lbs. or more minimally as required with patient mobility needs

Pushing and pulling performed often

Standing constantly

Pushing patient wheelchair occasionally

Walking frequently

Sitting on occasionally