Job Posting: Receptionist Sierra Care Physicians
Reports To: Office Supervisor
Supervision Received From: Office Supervisor
Supervision Exercised: None

Typical Physical Demands:

• Sitting for long periods
• Stooping, bending, and stretching
• Lifting up to 30 pounds
• Manual dexterity for keyboard, calculator, telephone, and other office equipment
• Correctable 20/20 vision and normal hearing range
• Viewing computer screens for long periods
• Working in a potentially stressful environment

Typical Working Conditions: Reception area

• Frequent patient contact
• Stressful at times
• Constant interaction
• Dealing with sick people

General Statement of Duties:

• Greets, instructs, directs, and schedules patients and visitors
• Liaison between patient and medical support staff
• Responsible for financial transactions and computer input

General Duties:

• Greet and notify personnel of patient arrival Verify insurance
• Collect co-pays and balances
• Enter and update patient information
• Generate and complete encounter forms
• Balance cash receipts
• Answer phones, take and follow up on messages
• Schedule and confirm appointments
• Assist with special test and appointment scheduling
• Enter scheduling changes

Receptionist Responsibilities/Expectations  
Check-In

• Count cash drawer
• Greet and verify insurance and demographics
• Collect co-pay
• Update demographics
• Back up appointment scheduler
• Manage schedules for nurses
• Assist with check-out
• Count cash drawer
• Close down

Check-Out

• Acknowledge patient
• Collect payment
• Answer billing questions
• Complete encounter and other forms
• Schedule follow-ups
• Update demographics
• Batch forms
• Balance and batch cash
• Close down